Contact Us
A person reads every message. Here is where to send it, and how long a reply takes.
Last updated 22 September 2026
support@hiaunty.com — for anything: an account problem, a payment that did not arrive, a refund, a privacy request, or reporting somebody who behaved badly. Write from the address on your account and we can find you faster.
We reply within 2 working days.
Phone and address
Social
We are on Instagram as @hiauntyapp. It is a good place for a quick question; anything about a payment or your personal information should go to email, so there is a record.
Reporting someone
If somebody on Aunty is harassing you, pretending to be someone else, or asking you for money, report them from their profile in the app — that reaches us fastest and brings the conversation with it. You can also email us. We act on every report.
Payments and refunds
Include the transaction reference from your receipt. The rules for what can be refunded and how long it takes are in the Refund Policy.