Delivery Policy

• A plan — the paid features are switched on for your account for the period you bought.
• A points pack — the points are added to your balance and are spent inside the app on profiles, notes and gifts.
• A gift — sent to the person you chose, in the conversation you sent it from.

Nothing is shipped. There is no physical item, no courier and no delivery address to give us.

• Normally instant — within seconds of SSLCommerz confirming the payment, and before you are returned to the app.
• Occasionally up to 30 minutes, if the gateway confirms a payment to us late.
• If it has not arrived within 24 hours, treat it as failed and write to us — see below.

You can always check what is on your account: your plan is shown in Settings and your points balance on the Points screen. A receipt with the transaction reference is emailed to the address on your account.

Write to support@hiaunty.com with the transaction reference from your receipt. We check the payment against the gateway record and either deliver what you bought or refund it in full — see the Refund Policy. We answer within 2 working days.

Anywhere the app works. Aunty is built for Bangladeshis at home and in the diaspora, and a plan bought from Dhaka, London, Toronto or Sydney is the same plan on the same account. Prices are charged in Bangladeshi Taka; your bank may apply its own currency conversion.