Refund Policy

Everything sold by Aunty is digital and is delivered immediately: a plan unlocks features on your account, and points are added to your balance as soon as the payment is confirmed. There is nothing to ship and nothing to return, so this policy is about the money rather than about goods coming back.

• You were charged twice for the same purchase. We return the duplicate, always.
• The payment succeeded but the plan or points never appeared on your account, and we cannot put it right.
• You were charged after cancelling, or charged an amount different from the price shown at checkout.
• A technical fault on our side made the thing you paid for unusable for the period you paid for.

If you cancel a monthly or yearly plan within 7 days of purchase and have not used the paid features — no profiles opened with it, no notes sent, no Liked Me list viewed — we refund the full amount. After 7 days, or where the features have been used, a yearly plan can be refunded pro rata for the whole months remaining, less any gateway fee that cannot be recovered.

• Points that have already been spent. A profile that has been opened cannot be un-opened.
• A plan that has run its full period.
• An account closed by us for breaking the Terms — harassment, impersonation, fraud or similar.
• Dissatisfaction with who Aunty matched you with. We introduce people; we do not promise a match, a reply or a marriage, and the Terms say so before you pay.

Write to support@hiaunty.com from the email address on your account, within 30 days of the payment, with the transaction reference from your receipt and a line about what happened. A person reads it — you are not writing to a form.

• We answer within 2 working days.
• An approved refund is submitted to SSLCommerz within 3 working days of approval.
• The money is returned to the same card, wallet or bank account the payment came from. Mobile wallets usually show it within 3–5 working days; cards and bank accounts typically take 7–10 working days, depending on your bank.
• We cannot send a refund to a different account from the one that paid — that is a rule of the gateway, not ours.

You can cancel at any time from Settings. Cancelling stops the next charge; it does not end the period you have already paid for, and you keep the paid features until it runs out. See also the Terms & Conditions and the Delivery Policy.